Judaica Needlepoint is making it easier than ever to shop online: within the continental
U.S., shipping is absolutely FREE. That's right - no handling charges, no shipping charges,
nothing. How's that for a deal?
At the same time, you still have choices available to you.
Instead of choosing free shipping, you may choose to pay for Priority shipping,
which will rush your delivery to your door sooner. It's entirely up to you.
Just make your selection within your shopping cart before you start
the checkout process.
If you want to change your shipping choice after you placed the order, please email us using
the Contact Form. If it isn't too late (the package hasn't been shipped yet),
we can change your choice and adjust your order total amount accordingly.
A paid order will typically ship on the business day following the day it was placed. So let's say
you placed an order on Friday afternoon and chose Priority Mail: the order will ship on Monday morning.
If we are experiencing high volume or disruptions in supply, orders do backlog.
However, it has never taken longer than 5 business days to ship.
Even if you select "Free Shipping" during checkout,
your order will usually not take longer than 5 business days to ship.
We are now shipping with United States Postal Service for all orders.
Free shipping is sent First Class Mail.
Domestic customers also have the option of choosing USPS
Priority Mail for shipping. This will speed up delivery.
International orders are shipped USPS Global Priority Mail, also known as
Priority Mail International.
This is an airmail service that provides customers with a reliable and economical means of sending
merchandise to over many countries worldwide. This is the only option
available for our international customers at this time.
USPS normally delivers your shipment from 1 to 9 days from the time it departs from us.
As a quick rule of thumb, you can estimate the number of days it takes to get to you
by taking the first number of your zip code.
For example, if your zip code begins with a 5, it will usually take 5 days to get your order.
Judaica Needlepoint has no control over this segment of your package's journey to your destination.
To get your shipment sooner, you may want to opt for Priority Mail. Customers who have selected this option
are given priority during the order handling process, and these go out the door before
other orders for that day. After that it should take about 2-3 business days to arrive.
International orders' delivery estimates vary widely and we cannot provide any estimate as to when it will
arrive at its final destination. Please consult the website of the
United States Postal Service
where you might find more information.
We will accept the following countries during checkout:
When you complete the checkout process, you will receive an email from us confirming the order.
When we ship your order, we will send you another email. If tracking information is
available, it will be included in that email.
Needlepoint canvases are packaged carefully in tough envelopes for maximum protection while in transit.
Most canvases fit in our shipping envelopes without folding. However, the canvas material is very sturdy
and is not be adversely affected, even if it must be folded.
If you order more canvases and embellishments than can fit in an
envelope, it will be packaged in a box. If you selected Priority Mail, it will arrive in standard USPS
Priority Mail packaging.
If you did not receive the shipping confirmation email, and it is more than 5 business days since you placed
your order, it is possible that your email system is rejecting our messages, or you blocked emails from us when
you placed your order (for example, Google Checkout allows you to block all incoming email from us). To verify that
your order was indeed shipped to you or for other inquiries, you may Contact Us to find out.
For fast results, include the order number in your message, and an email address or phone number where we can contact you.
If we have confirmed that we shipped the order, then your shipping problem lies with the carrier. Please contact them
to inquire after your item. USPS will often refuse to leave a package at your door without
explicit authorization, so inquire whether they are holding it for you.
Orders that could not be delivered are returned to us. If we receive you package back, we will immediately
credit your account for a full refund, and send you an email. You can then place another order if you wish.